Service
SIG Solar uniquely has their own in house service team. We encourage you to reach out to us with any questions or concerns you may have about your system.
Don't have a SIG Solar system and having some issues? WE CAN HELP!
Solar Optimization Tips
- Clean panels often.
- Actively monitor your system and battery.
- Check utility bills monthly.
Troubleshooting Guides
Find quick solutions to common solar system issues with our easy-to-follow troubleshooting guides.
Low Power Output
If your solar system isn’t generating as much power as expected:
- Check for debris or shading on the panels.
- Ensure your inverter is functioning correctly.
- Review recent weather conditions that may have affected production.
Solution: Clean your panels if needed, and reset the inverter according to the manufacturer’s instructions.
Inverter Error Codes
If your inverter displays an error code:
- Refer to the manufacturer’s manual for code definitions.
- Check the connection between the inverter and the power source.
- Ensure there’s no damage to the inverter or wiring.
Solution: If the issue persists, contact our support team for assistance.
No Power Generation
If your system isn’t producing any power:
- Check the circuit breakers to ensure they haven’t tripped.
- Inspect the panels for visible damage.
- Confirm that your system is connected to the grid.
Solution: Reset the system and monitor for changes. If the problem continues, contact our service team.
Monitoring System Not Updating
If your monitoring app isn’t displaying updated data:
- Check your Wi-Fi or internet connection.
- Ensure the monitoring device is powered on.
- Restart the app or reconnect the monitoring device.
Solution: If the problem persists, consult the monitoring system’s user manual or contact support.
FAQs About Our Services
Here are just a few of the questions we get EVERY DAY out in our communities! Do you have a question that isn’t listed here? Feel free to message us and we would be glad to answer any other questions you may have!
Is SIG Solar a licensed and bonded contractor?
Yes, SIG Solar is a fully licensed and bonded contractor. The Family has worked under the same contractor’s license for the past 40 years.
How many panels do I need?
That varies from Home to Home (or Business to Business) based upon total electrical usage, solar exposure, and position of the solar array. Our Solar Energy Consultants can provide a customized proposal to your specific needs.
How long will the installation take?
Once you have gone SIG Solar the process starts immediately. Depending upon the City or County Permit process, the average solar installation process takes 30-90 days.
Does SIG Solar ever sub-contract solar installs?
No, SIG Solar is a completely “In-House” company. We will never sub-contract out a solar installation.
What time of the day do solar panels work best?
The highest solar generation during the day is usually from 11am to 4pm. Days are longer in summer and shorter in winter and correspondingly, the amount of electricity generated through the same solar power system, in the same location changes with the seasons
How long do solar panels last?
As a general solar industry rule of thumb, solar panels last about 30-40 years. However, this doesn’t mean that they stop producing electricity after 30 years – it just means that energy production has declined by what manufacturers consider to be an optimal amount.
Warranty Information
We stand behind the quality of our solar systems with comprehensive warranties that give you peace of mind and long-term protection. Our industry-leading warranties cover both the equipment and the installation, ensuring your system delivers reliable performance for years to come.
1. Product Warranty
We partner with top-tier manufacturers to provide high-quality solar panels and components.
- Solar Panels: Covered for up to 30 years for defects and performance degradation.
- Inverters: Covered for 10-25 years depending on the manufacturer.
- Mounting Hardware: Protected against material and manufacturing defects.
2. Performance Guarantee
We guarantee that your solar panels will maintain a high level of efficiency over time.
- Panels guaranteed to produce at least 80–90% of their original output after 25 to 30 years.
- If your system underperforms, we’ll investigate and resolve the issue at no cost to you.
3. Workmanship Warranty
Our certified technicians ensure a flawless installation — and we back it up with a solid warranty.
- All SIG systems come complete with a 25 year Workmanship Warranty.
4. Monitoring and Support
Once your monitoring app is set up, our advanced monitoring system tracks your system’s performance in real-time.
- Immediate alerts for any issues.
- Free diagnostic support during the warranty period.
- Remote troubleshooting and guidance from our expert team.
- All features available for you to view in the equipment’s monitoring app.
5. Transferable Warranty
If you sell your home, your solar manufacturer warranty can be transferred to the new owner.
- Increases property value and market appeal.
- Easy transfer process handled by our team.
